Question 1

How big a file can I send?

Accepted Answer

Free transfers go up to 2 GB. Pro transfers go up to 20 GB. There's no limit on the number of files per transfer, just the total size.

Question 2

Do I need an account?

Accepted Answer

No. You can send files without signing up. An account just lets you track your transfers, manage billing and use a verified sender identity.

Question 3

How long do files stay available?

Accepted Answer

Free transfers are kept for 7 days, then permanently deleted. Pro transfers can be set to expire anywhere from 1 to 30 days.

Question 4

How are my files protected?

Accepted Answer

All uploads and downloads run over HTTPS. Files sit in private object storage and are only accessible through short-lived signed URLs. Anyone with the link can download — treat the share URL like a password.

Question 5

Can the recipient reply or upload back?

Accepted Answer

Not yet — Sendly is one-way today. We're keeping the experience focused while we get the basics right.

Question 6

Can I cancel my Pro plan?

Accepted Answer

Yes, anytime from the Account page. You'll keep Pro features until the end of your current billing period.

Question 7

Do you support custom branding?

Accepted Answer

Pro plans get a verified sender identity so your recipients see your email address as the From. Full custom domains are on the roadmap.